Pre-session check
Test and troubleshoot NTC Livestreams
Play the test video before your livestream to confirm your device, browser, audio, and school network can access the stream.
1. Press play
Confirm the video loads on the same device you will use for the session.
2. Check audio
Make sure classroom speakers or headphones are connected and audible.
3. Use the help flow
Answer the question below if the test video does not play clearly.
Need help?
If the playback check fails, start with your school IT team and the guidance below.
Vimeo hosts the test player used by NTC Livestreams, so it must be available on your network before the session starts.
For urgent access support, contact the NTC schools team using the details shown in the troubleshooting flow.
Test and Troubleshoot
Play the test video above before your performance day to confirm your school network can access NTC Livestreams.
This video is hosted by our livestream provider Vimeo. Click play on the video above, then let us know whether it played without issue.
Advanced troubleshooting
Checks for school IT and classroom setup
Use these checks when the test video does not load, playback buffers, or the livestream works on one network but not another.
NTC Livestreams uses Vimeo playback
Teacher FAQ
Common NTC Livestreams questions
Quick answers for teachers setting up and running a classroom livestream session.